Xpu-Ha Palace

Xpu-Ha Palace

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The Resort

RESORT OVERVIEW

Designed to enjoy nature at its best, in an environment where local flora and fauna cohabit in a showcase of native species, among rustic and charming bungalows, Xpu-Ha Palace has adapted its facilities to welcome pets. During your stay you will have all the advantages of the all inclusive features and the possibility of bringing your furry companion on a complimentary * basis. Your pet will also be provided with services and amenities at no additional cost. From special bedding to a relaxing grooming session, and with the talented handlers at the pets’ club he will also feel a very special guest.

* 1st pet free. 2nd pet $50.00 per stay

Immersed in the lush vegetation of the Riviera Maya, this 37-acre property offers an oasis of peaceful seclusion.  Designed in harmony with its backdrop, the eco friendly resort invites guests to linger in its bungalow-style accommodations. Numerous areas harboring many species of wildlife, two restaurants, snack bars, spa treatment rooms, an expansive 6,725 sq. ft. pool and a kids club are some of the amenities of this cozy resort.

WHAT’S INCLUDED IN A PALACE RESORTS VACATION?

LUXURIOUS ACCOMMODATIONS

Stunning locations with mesmerizing views; spacious, bright rooms with light-color bedding with high quality linens, contrasting woods, and stylish decoration. Double Jacuzzi, liquor dispenser with brand name labels of whisky, rum, tequila and vodka, LCD TV with Fox Sports, ESPN Int’l and HBO channels.

FINE DINING
No restrictions on buffet or a la carte restaurants. No reservations required. Unlimited wine by the bottle from Spaniards, Argentinean, Californian, French, Italian, Chilean, and Mexican wineries. Access to as many as 43 restaurants within Mexico. (Vallarta Palace and Moon Palace Casino Golf & Spa Resort-Punta Cana: not included).

DELICIOUS SNACKS
Savory and sweet treats served along gourmet Britt® Costa Rican coffee, Bigelow® teas or the drink of your choice, always available throughout lounges and snack bars.

TOP SHELF DRINKS (DOMESTIC & IMPORTED)
Whiskies such as Jack Daniel’s (red and black labels), Johnnie Walker, Ballantine’s, and Chivas Regal. Vodkas: Smirnoff, and Absolut (with flavors), Oso Negro, and Blat. Gins: Beefeater and Tanqueray. Brandies: Fundador, Presidente, Don Pedro. Rums: Bacardi, Captain Morgan, and Baraima. Additional brands available.

24 HOUR ROOM SERVICE
A wide selection of options, including breakfast favorites, entrees and main courses, soups, salads, snacks and desserts, available 24 hours a day. No limitations.

NON-MOTORIZED WATER SPORTS
A variety of water activities are available for your enjoyment.

UNLIMITED SELECT TOURS
Explore local culture by partaking in one of our many tour choices*. And you can enjoy them as many times as you like.
Tour choices: Chichen Itza, Tulum Express, Isla Mujeres, Coba, Wet’nWild, and Zip Line – Holkan Kingdom Park (Per person).
(*) Available to US, Canada and Mexico residents.
Unlimited tours with the Palace Passport promotioneffective through Dec. 23 2009 (*)

SENSATIONAL ENTERTAINMENT
Daily and nightly activities, including theme parties, contests, singers, and live performances.

WIRELESS INTERNET
Included access at no additional cost throughout the resorts when bringing your laptop.

UNLIMITED LONG DISTANCE PHONE CALLS
All telephone calls included at no additional cost when calling from your room. It applies to calls within Mexico, to the Continental US and Canada. Some restrictions apply.

ALL TAXES AND GRATUITIES
Peace of mind and no surprises when it comes to gratuities and taxes under the all-inclusive plan. The perfect way to budget your vacation!

INCLUDED INTERNET USE
30 minutes of access when using computers at business centers and lobbies at all resorts at no extra cost.

EAT AND PLAY AT ALL PALACE RESORTS
When you stay at any of our Palace Resorts properties, you are welcomed to enjoy the facilities and restaurants of all of them. Scheduled transportation available at select resorts.

ADDED VALUE
Discounts on golf rounds, spa treatments and more within the Palace Passport*

REQUIREMENTS FOR GUESTS TRAVELING WITH THEIR PETS – CATS & DOGS

GENERAL REQUIREMENTS

  • Pets (cats & dogs) must be under the supervision of their owners at all times.
  • Small pets must be at least 5 months old.
  • Maximum weight limit per pet is 55 lbs..
  • Guests must present the pet’s vaccination records at time of check-in and certificate of a complete physical examination by a veterinarian.
  • Guests must bring a pet carrier/kennel.
  • Pets must be well behaved.
  • The use of a muzzle is at the pet’s owner’s discretion.
  • Guests are responsible for any harm or damages caused by their pet to a third party, public property or to any other facility of the resort. The liable party will be charged all expenses incurred to cover the costs of these damages.
  • Pets must comply with local legislation requirements from the state of Quintana Roo.
  • Pets must wear an identification collar and leash at all times, with the exception of when the pet is inside the guestroom where they cannot be left unattended.
  • Guests are responsible for cleaning all waste left by their pets on resort property.
  • Pet owners are responsible for making sure their pets do not disturb other guests.
  • Guests must contact pet services to coordinate the schedule of the food delivery for their pets.
  • The care service in the Pet Club is open from 9:00 am to 5:00 pm (subject to availability).
  • 1st pet is free, 2nd pet has an additional charge of $50.00

PETS IN GUESTROOMS

  • A maximum of 2 pets are allowed per guest room.
  • Each guest room will have special bedding for dogs or cats.
  • A litter box, pooper-scooper and a scratcher will be provided for rooms with cats.
  • Pets should be kept in a locked cage when left alone in the room.
  • Guests are responsible for any harm or damages caused by the pet to the bed linens, property or any staff member.
  • The resort’s designated sanitary areas for pets will be the interior gardens between the villas where they are staying. In this area, scoopers and plastic bags will be provided, as well as bin containers for the disposal of waste.
    Guests must hang the precaution sign “Pets Inside” outside on the doorknob indicating to the staff personnel the presence of pets inside the guestrooms.
  • Guests must supervise their pets while on the terrace of the guestrooms and must never be left alone.
  • No food, utensils or items belonging to the pet are permitted in the terrace area.
  • Guests must contact Express Service to arrange for a convenient time for servicing their room.
  • Pet sitting services can be requested at an extra cost.

PETS IN PUBLIC AREAS

  • Pets must be kept on a leash at all times and under the supervision of their owner.
  • Guests with pets should remain in the pedestrian areas, paths and roads indicated and respect all restricted areas.
  • No pets are allowed in any of the restaurants, bars, pool area, beach, estuary, cenotes, gym, as well as in the deer exhibition area or aviary.

USING INTERNAL TRANSPORTATION WITH PETS

  • The use of internal transportation is available for pets under the supervision and control of their owners, and must be kept on a leash at all times. The owner will be responsible for keeping the pet’s behavior and actions under control.
  • Guests are not allowed to ride bicycles with pets.
  • If requested, pets can be transported by the bell staff to the room and back upon check-in and check-out accompanied by their owner at all times.